Refund policy
Refund Policy
We want you to be completely satisfied with your purchase from our Shopify online store. If for any reason you are not satisfied, we offer a hassle-free return policy.
- Eligibility for Refunds
To be eligible for a refund, the following conditions must be met:
- The item must be unused and in the same condition that you received it.
- The item must be returned within 30 days of the purchase date.
- The item must be in its original packaging with all original tags and labels.
- How to Request a Refund
To request a refund, please send an email to our customer service team at 9951willhen@gmail.com Please include your order number and the reason for the return in your email.
- Refund Process
Once we receive your return, we will inspect it to ensure that it meets the eligibility criteria. If your return is approved, we will initiate a refund to your original payment method. The time it takes for the refund to appear on your account may vary depending on your payment method.
- Exchanges
We do not offer exchanges at this time. If you would like a different item, please return the original item for a refund and place a new order.
- Shipping Costs
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
- Sale Items
Only regular-priced items may be refunded. Sale items are non-refundable.
- Damaged or Defective Items
If you receive a damaged or defective item, please contact our customer service team immediately. We will provide instructions on how to return the item for a refund or replacement.
Thank you for shopping with us. If you have any questions or concerns, please contact us at slyfitness299@gmail.com